Privacy notice
Bridgedale House are committed to protecting the privacy and security of your personal information and the purpose of this letter is to make you aware of how we collect and use personal information about you and your relative during our relationship with us.
It is important that the personal information we hold about you is accurate and current, therefore please keep us up to date if your personal information changes (such as address, contact details, etc).
We will comply with data protection law which says that the information we hold must be:
- Used lawfully, fairly and in a transparent way.
- Collected only for valid purposes and not used in a way that is incompatible with these purposes.
- Relevant to the purposes we have told you about and only for those purposes.
- Accurate and up to date.
- Kept only as long as necessary.
- Kept securely.
The kind of information we hold about you and your relative
- Personal contact details, addresses, date of birth and telephone numbers.
- GP details and notes.
- Next of kin information.
- NHS number.
- Personal care records.
- Medical details.
- Medication records.
- Multidisciplinary records.
- Nursing notes.
- Personal risk assessments.
- DoLS applications and conditions (if applicable).
We typically collect information from GPs, social workers and other external medical professionals.
We will use your information for:
- Providing a specialist service of care.
- Providing information to external medical professionals as and when required with your consent.
- Making referrals to other multidisciplinary teams.
We will only use your information for the purposes that it has been generated for. We will not share your information with any other third party unless we are confident and satisfied that they are legally entitled to view the data.
We ensure that all information held about you and your relative is held in a locked facility which is only accessible by staff members of Bridgedale House. Any information that needs to be discarded is disposed of via a private specialised shredding company.
This website
This section explains what happens when you use the Bridgedale House website. It does not change the care-record information above.
Website analytics
Website analytics is optional. Google Analytics is loaded only after you choose “Accept analytics” in the cookie panel. If you reject analytics, or do not make a choice, no analytics is loaded and no analytics request is made.
When you accept, we measure page visits, clicks on phone, email and arrange-a-visit links, and the number of enquiry forms that are sent successfully. We do not send the values entered in an enquiry form — your name, email address, phone number, message or any other field — to Google Analytics.
Your choice is stored in local storage in your browser on your device. You can change it at any time using “Cookie settings” in the website footer. Choosing reject stops further measurement and removes the Google Analytics cookies set by this website.
Website enquiries and service providers
Enquiry forms are sent through Mailgun to Bridgedale House's email address so that we can reply to you. Please do not enter medical, health or other sensitive care information in a website form; we will collect any care information we need through the care-record process described above.
The website is hosted by Vercel, and Mailgun delivers enquiry emails. Their privacy notices are available at Google's privacy policy, Vercel's privacy policy and Mailgun's privacy policy.